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Specifications & Storage
●Do not unpack the unit before use.
●Storage temperature: -40°C to +70°C; Humidity: 5%-95% RH.
●Store in a clean, dry place protected from dust and water vapor.
●Maximum stacking: Eight (8) units high.
●Check periodically (recommended every three months).
●If stored for >2 years, professional testing is required before use.
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Frequently Asked Questions
Q1: Can the product be shipped to my area?
A1: We export to most countries/regions including Central/South America, EMEA, SEA, SSA, and AU. Please provide your region for specific confirmation.
Q2: What is the estimated lead time?
A2: For requirements under 200kW, the lead time is approximately 10 days. For orders exceeding 200kW, delivery schedules are subject to negotiation.
Q3: What are the accepted payment methods?
A3: We accept 100% TT, or a 30% TT advance payment with the remaining 70% due upon goods being ready before shipment.
Q4: How is the product typically transported?
A4: International shipping is generally handled via sea transport. Post-entry, we utilize multimodal transport including rail and barge.
Q5: What warranty coverage is provided?
A5: We provide a 12-year enhanced product warranty on materials and workmanship, along with a 25-year linear power output warranty.
Q6: What are the storage requirements if not installed immediately?
A6: Keep the units in original packaging at -40°C to +70°C. Ensure a clean, dry environment with 5%-95% humidity. Do not stack more than eight units high.
RayBoost Solar
